Automating Spa Bookings with Scalable API Integration

Client: Spabreaks.com
Sector: Spa & Wellness Travel
Solution: API Caching and Aggregation Engine with Unified Booking Interface

About Spabreaks.com

Spabreaks.com is Europe’s leading spa booking and recommendation platform, arranging unforgettable spa experiences for up to 6,000 people every week across more than 700 spa destinations in the UK and overseas. Renowned for their expert advice, extensive choice and exceptional convenience, Spabreaks.com is dedicated to delivering the best possible experience to both customers and partners.

The Challenge

As demand grew, so did the operational complexity of their internal operations. Call centre agents were navigating multiple disconnected systems to search for availability, manage bookings and respond to customer enquiries. This manual process was time-consuming and increasingly unsustainable for maintaining high service levels during peak sales.

The Solution

In 2020, Spabreaks.com partnered with Travel Technology Systems (TTS) to modernise and streamline their booking operations. The brief was to develop an API-driven caching and aggregation engine capable of automating availability requests and supporting direct booking functionality across web and contact centre environments. TTS was selected for this project due to our proven expertise in delivering flexible, end-to-end integrations across the travel customer journey.

TTS delivered a highly scalable, centralised engine designed to interface with multiple core data providers, ensuring real-time, accurate availability and booking information. Crucially, the engine was built to accommodate the complex booking journeys typical within the spa industry, while supporting requests across various in-house sales channels.

The result is a robust, scalable engine that has automated what was previously a highly manual process, significantly improving operational efficiency, enhancing customer response times and accelerating new staff onboarding. The solution continues to evolve, with TTS working closely alongside internal agile teams and external partners to support future development.

The Results

• Streamlined Internal Processes: Manual tasks have been significantly reduced, enabling call centre agents to operate more efficiently and accurately.

• Improved Response Times: Real-time availability and data caching have enhanced the speed and quality of customer interactions.

• Scalable Architecture: The engine supports ongoing growth and complex booking journeys across multiple sales channels.

• Ongoing Collaboration: TTS continues to work closely with Spabreaks.com’s internal agile teams and external partners to further evolve the solution.

What Spabreaks.com Thought

Partnering with TTS in providing an availability and booking engine across a fragmented marketplace has transformed the business operations. Spabreaks.com chose to work with TTS given their experience of integrating with legacy source systems that are robust, but not built for product distribution.  The technology solution developed by TTS is now central to the search and book customer experience allowing clients to self-serve with ease and accuracy. The implementation has materially reduced manual workload for our business departments, saving current and ongoing costs. The system is intuitive, reliable, and integrates seamlessly with our existing platforms. What once required back-and-forth communication is now handled in seconds, improving both efficiency and customer satisfaction.

Mark Thompson
CIO, Palatinate Group, Spabreaks.com

Summary

Spabreaks.com’s collaboration with TTS demonstrates the power of tailored technology solutions in driving operational excellence and outstanding customer service. The partnership has delivered a scalable, future-ready engine that continues to evolve in line with Spabreaks.com’s needs.

Need a tech upgrade? Let TTS help you digitise your travel business.

Contact TTS to explore our solutions – sales@ttsltd.com