How Your Golf Travel Streamlined Golf Bookings with Real-Time Availability

Client: Your Golf Travel
Sector: Golf Travel
Solution: API Caching and Aggregation Engine with Unified Booking Interface

About Your Golf Travel

Your Golf Travel is the World’s largest golf travel business, offering golf breaks and golf holidays to over 3,500 destinations in 24 countries throughout the UK, Ireland, Europe and the Rest of the World. They cater to individuals, groups, and corporate clients. Known for expert advice and a wide choice of packages, Your Golf Travel delivers seamless, customer-focused experiences for golf enthusiasts of all levels.

The Challenge

Your Golf Travel, needed to address the challenge of manually checking availability across a wide network of private member clubs and resort courses. This process was time-consuming for sales teams and impacted response times back to customers, especially during peak booking periods.

The Solution

In 2020, Your Golf Travel selected Travel Technology Systems (TTS) to develop a central API caching and aggregation engine designed to transform how availability requests and direct connect bookings were handled.

The engine interfaces with multiple core data providers to deliver real-time availability and booking functionality, supporting both consumer-facing websites and highly specialist contact centre teams. It was also designed to accommodate complex booking journeys and be fully API-driven to support requests across multiple in-house sales channels.

TTS created a middleware software engine that automates availability checks and enables instant response times 24/7. For online users, this means immediate visibility of availability and direct booking capabilities. For the support centre, all relevant information is now accessed in one system, removing the need for manual searching and streamlining internal workflows.

The Results

The platform has:

• Automated a previously manual, time-intensive process
• Delivered instant response times across digital and internal systems
• Enabled faster, more efficient customer interactions
• Centralised availability data for easier access and management
• Modernised the booking journey with a fully integrated digital experience

What Your Golf Travel Thought

The availability cache solution developed by TTS is now a core element of our technology stack. It has significantly improved the customer experience by ensuring real-time access to availability data. The integration into both the online and call centre sales channels has been extremely successful, and the team at TTS supported the technology team throughout the process. What used to rely on highly manual processes has now been entirely digitised for our internal teams and customers alike.

Mark Thompson
CIO, Palatinate Group, Your Golf Travel 

Summary

The collaboration between Your Golf Travel and TTS has significantly streamlined operational processes and improved the overall booking experience for both customers and staff. The platform continues to evolve, reflecting a shared commitment to delivering efficient, user-friendly technology solutions for the travel sector.

Eager to drive efficiency like Your Golf Travel?

Contact TTS to explore our solutions – sales@ttsltd.com