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Eurotunnel Le Shuttle selected TTS in 2014 to be its strategic web partner to re-develop our suite of booking sites for direct customers (B2C), Frequent Travellers and Trade (B2B Travel Agent, Tour and Coach Operators). This decision followed a challenging period for the business where direction in the software technology platform was being influenced by a diverse set of functional and digital requirements. The implementation approach and build methodology from TTS was therefore closely scrutinised by the business stakeholders and the technical capabilities and quality of code was evaluated by the IT team. TTS proved early on that they had strong credentials in the travel sector and an ability to understand a detailed design specification, supported by a complex set of business rules in ticket options and customer and vehicle types. This was an important KPI in measuring TTS’s understanding of our Passenger shuttle business and demonstrating it through the various application deployments during the building of the transactional websites. The quality of development was further evidenced during the user acceptance phase by the good understanding of the issues raised and the resolutions provided, which ultimately provided further proof that the project phases would be delivered on budget and to the agreed planning. The first phase of the project was delivered in December 2014 and concluded in January 2017.

Eurotunnel Le Shuttle takes pride in performing rigorous user testing so that our customers can book tickets with confidence, speed, ease and reliability and to reflect the quality of the travel product we are selling.

The redevelopment program also included a dedicated mobile booking site for smartphone users. TTS did a marvellous job on developing a new user interface, which included an integrated card payment solution to reduce the number of steps in the booking process. This was delivered in September 2015, with no post go-live bugs, a fitting testimony to the design, development and testing practices, which highlighted the excellent communication skills and team work of TTS, the business users and Eurotunnel’s IT team.

Eurotunnel Le Shuttle has new projects lined up with TTS in 2017 and is looking forward to a continued strong and productive partnership to deliver quality web applications for the demands of our business and the benefit of our customers.

Romain Tellier
Project Manager, Eurotunnel Le Shuttle